Q1: Are you a manufacturer?
MF: Yes, we are a manufacturer with our own factory. We have over 14 years of experience in research and development, as well as manufacturing, and we operate based on ISO quality management since 2009.
Q2: Can I order a sample of the LED Light?
MF: Yes, we welcome sample orders to test and check the quality of our products. Mixed samples are also acceptable.
Q3: What is the lead time for the LED Light?
MF: For sample orders, the lead time is 3-7 days, and for mass production orders, it is 15-25 days. The exact lead time depends on the order quantities.
Q4: How do you ship the finished products?
MF: We offer optional shipping methods such as by SEA, AIR, or Express (DHL, UPS, FedEx, TNT, etc.).
Q5: Can I print my logo on the LED Light?
MF: Yes, we provide OEM service to our customers. We can help to make the label and color box according to your requirements.
Q6: How do I proceed with an order for the LED Light?
MF: Firstly, please let us know your detailed requirements and application environment. Secondly, we will recommend some suitable products and solutions to you based on your request. Thirdly, after confirming all the details, customers will issue a purchase order and make the payment to confirm, and then we will start production and arrange shipment.
Q7: How do you handle defective products?
MF: All of our products are produced in strict quality control systems, and the defective rate is less than 0.2% according to our shipment records. We offer a 5-year warranty for this product. If there is any defect during the warranty period, please provide pictures or videos of the defective lights in working situations, and we will ship new lights to you within a few days or together with your next order.
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